LASER ENGRAVING
원래의 모습 그대로도 충분히 매력적이지만
나만의 단어로, 나를 위한 펜던트를 완성해보세요
모눈이 준비한 서체와 레이아웃 중 마음에 드는 것을 골라
여러분의 멋진 아이디어로 채워주세요
NOTICE
-스몰사이즈 펜던트는 공간이 넉넉치 않아 1줄 배치가 좋습니다
-신청한 문구가 배치된 이미지를 확인한 후 실제 작업에 들어갑니다
-각인 신청 시 출고까지 최대 7일(영업일기준)이 걸리며
단순 변심에 의한 교환 및 환불이 불가능한 점 양해 부탁드립니다
MONOON is a designer’s jewelry brand launched in June 2012 by David Bowon Jung and Jiwon Her
at the basement shopping mall of Express Bus Terminal in Seoul, Korea.
From Shilla Jewelry, the two people who majored in metal crafts and graphic design
have gained the discernment for the beauty of gemstone and experienced VIP sales through many years.
MONOON shares the joy of enjoying great jewelry with many people
by implementing high-priced jewelry making process at a reasonable price.
Over the last seven years, we have been working with jewelry customizing services in our offline boutique.
MONOON brings the value to our products to every single customers,
and now we want to show our collection to worldwide online customers.
MONOON explored the world including Switzerland, Thailand, Italy and Hong Kong
to meet the satisfaction for those who enjoy the shapes and colors of ornaments.
We are constantly experimenting with the best materials in the strictly controlled production environment.
Like all design, start from the one singular cell on a grid paper
and extend infinitely, the moment you looking for a special piece of jewelry,
meet MONOON will lead to a brilliant journey of life.
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
LANGUAGE
WORLDWIDE SHIPPING
PLEASE SELECT YOUR PREFERRED LANGUAGE.
