전체상품목록 바로가기

본문 바로가기

     

  • 
    MONOON
    Jewelry Design Lab.
    
    

     

  •   
    
    모눈은 정보원과 허지원이 2012년 6월, 고속터미널 지하상가에서 시작한 주얼리 디자인 브랜드입니다 
    
    금속 공예와 그래픽 디자인을 전공한 두 사람은 국내 굴지의 보석점인 신라보석에서
    수년간 천연석의 아름다움을 선별하는 눈을 키우고 VIP 세일즈 경험을 쌓았습니다
    
    모눈은 초고가 주얼리 제작 공정을 합리적인 가격으로 구현하여 많은 분들에게
    ‘훌륭한 장신구를 즐기는 기쁨’을 공유하고 있습니다
    지난 6년간 오프라인 부티크에서 주얼리 주문제작 서비스를 운영하며
    고객들이 원하는 가치를 제품 하나하나에 담았고,
    이제 다수의 온라인 고객분들께 저희 콜렉션을 선보이고자 합니다
    
    모눈은 장신구의 형태와 색상을 즐기는 분들을 위해 스위스, 태국, 이탈리아, 홍콩 등 세계를 탐험하며,
    엄격히 관리된 제작 환경을 섭외하고 최고의 재료를 찾아 끊임없이 실험하고 있습니다
    
    모든 도안이 모눈종이의 한 칸인 ‘모눈’에서 출발하여 무한히 확장되듯,
    특별한 주얼리를 찾는 당신과 모눈이 만난 찰나의 순간은, 삶의 빛나는 여정으로 이어질 것입니다
    
    
         
    
    "Brilliant Journey with You!"
     
    

SHOPPING GUIDE X

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

TOP

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
close